Employment Opportunities

Job Openings

Reception/Customer Care

Gervais Ford is seeking a vibrant, energetic and professional team player who will be responsible for phone and internet lead outreach. Personality is the Key. You will join a growing Business Development team in a collaborative and technology based environment.

 Job Description

  • Manage internet and phone inquiries in a timely manner
  • Schedule sales appointments
  • Utilize CRM and lead management tools to update customer records
  • Follow up with existing and potential sales customers
  • Achieve targeted individual and team sales goals
  • Collaborate with Internet/BDC Sales team to ensure an exceptional experience for our customers
  • Receive and Check-in Clients when they arrive. 

 Qualifications

  • Must be possess basic phone skills and speak clearly
  • Must Possess Moderate Computer Skills (PC)
  • Must possess the ability to perform internet research 
  • Must be able to adopt and personalize sales guides/scripts
  • Must be able to write and clearly communicate through email
  • Confident, charismatic and professional phone manner
  • Self-starter with a strong work ethic
  • Excellent organization and follow up skills
  • Reception, Call center, Sales experience is preferred, but not expected
  • Previous dealership and Automotive CRM experience is a A+.
  • Must have Valid driver's license 
Apply for Position

Level "A" and "B" Service Technicians

For over 55 years Gervais Ford is a Local Family owned Ford Dealership in Ayer MA, Due to rapid growth we are seeking a long-term  "A" Level and "B" Level Technician. At Gervais Ford we offer a flexible 3 or 5 Day work week with the option of Hourly pay and a production bonus or if preferred a Flat rate.


Signing Bonus, top pay rate with Ford experience, full benefits Package including a 401K and Dental. We even offer a full uniform service and paid training (Ford Certified). An Ideal work environment for you!


Come to Gervais Ford and help us maintain or "Fix it right first time score" of 96.4, and have fun working with the latest in automotive technology.   


If this sounds like a good match for you please Email your Resume to Dean at Deanfarnum@gervaisford.com or call 978 772 6600 x625

Apply for Position

Service Advisor

Gervais Ford is a fun, fast paced, ever changing environment that will keep you on your toes, and we are looking for someone to join our family. Essentially, we are looking for someone who is organized and able to communicate well with clients; understanding their needs and doing their best to meet them. As well as manage our quick lane where every day is different. So if you are up for a challenge and ready to take charge we are waiting to hear from you.

Service Advisor: Full Time, Flexible Schedule, Full Benefits Package 

Responsibilities:

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Please Email your Resume to Dean at Deanfarnum@gervaisford.com or call 978 772 6600 x625 

Apply for Position

Sales

We are looking for sales people that have a passion for the automotive industry. Are you outgoing, articulate & a self starter? Do you enjoy a challenge? Please contact our Hiring Manager to learn more.
Apply for Position

Service Advisor

Gervais Ford is a fun, fast paced, ever changing environment that will keep you on your toes, and we are looking for someone to join our family. Essentially, we are looking for someone who is organized and able to communicate well with clients; understanding their needs and doing their best to meet them. As well as manage our quick lane where every day is different. So if you are up for a challenge and ready to take charge we are waiting to hear from you.

Service Advisor: Full Time, Flexible Schedule, Full Benefits Package 

Responsibilities:

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Please Email your Resume to Dean at Deanfarnum@gervaisford.com or call 978 772 6600 x625 

Apply for Position

Senior Master Technician - Quicklane

Due to rapid growth in our Service Department, Gervais Ford is seeking a Senior Master Ford Technician. Candidate must be able to work at a fast pace and with little supervision. Candidate must be a skilled diagnostician and solid understanding of electrical circuitry. We offer top flat rate pay along with  Signing Bonus and great benefits!

If this sounds like a good match for you Please Email your Resume to Dean at Deanfarnum@gervaisford.com or call 978 772 6600 x625

Apply for Position

Service & Parts

Our award-winning Service & Parts Department is looking for talented individuals with experience in a variety of Fixed Operations Positions. Please contact our Hiring Manager to learn more.
Apply for Position

Contact

Gervais Ford

5 Littleton Road
Directions Ayer, MA 01432

  • Sales: (888) 861-9565
  • Service: (888) 839-4478
  • Parts: (888) 905-0243

Hours

  • Monday 9:00 AM - 8:00 PM
  • Tuesday 8:00 AM - 8:00 PM
  • Wednesday 8:00 AM - 8:00 PM
  • Thursday 8:00 AM - 8:00 PM
  • Friday 8:00 AM - 6:30 PM
  • Saturday 9:00 AM - 4:00 PM
  • Sunday 11:00 AM - 3:00 PM
See all department hours

Dealership Hours

  • Monday 9:00 AM - 8:00 PM
  • Tuesday 8:00 AM - 8:00 PM
  • Wednesday 8:00 AM - 8:00 PM
  • Thursday 8:00 AM - 8:00 PM
  • Friday 8:00 AM - 6:30 PM
  • Saturday 9:00 AM - 4:00 PM
  • Sunday 11:00 AM - 3:00 PM

Parts Dept. Hours

  • Monday 7:00 AM - 7:00 PM
  • Tuesday 7:00 AM - 7:00 PM
  • Wednesday 7:00 AM - 7:00 PM
  • Thursday 7:00 AM - 7:00 PM
  • Friday 7:00 AM - 7:00 PM
  • Saturday 7:00 AM - 4:00 PM
  • Sunday Closed

Service Dept. Hours

  • Monday 7:00 AM - 7:00 PM
  • Tuesday 7:00 AM - 7:00 PM
  • Wednesday 7:00 AM - 7:00 PM
  • Thursday 7:00 AM - 7:00 PM
  • Friday 7:00 AM - 7:00 PM
  • Saturday 7:00 AM - 4:00 PM
  • Sunday Closed
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